SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emberen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emberen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The appearance material is quite good, the style is very pleasant,😊😊Very suitable for domestic use, the noise is low, the capacity of the water tank is quite large, the effect is excellent👍🏻The train appearance spray is very contemporary, the nose will not dry after use and it is very convenient to add water
The diffuser works great, has two modes of operation, changes two colors of light in four modes. Quality made plastic on the diffuser with lots of details. I am satisfied with the purchase.
Looks very beautiful, texture like steam train and also can shine. used as table ornament. practical and can be used as a gift for family and friends.
This little engine is more than just a pretty face! It fills the room with calming scents and helps me relax after long workdays.
The cutest essential oil diffuser ever! Love how it looks like an old-fashioned train - so unique!
The appearance is quite good, it will not wet the desktop, the spraying effect is very good, the fog is quite large, it is worth using in the office, it does not feel so dry, is very useful
My kids are obsessed with this train diffuser. They love watching the steam puff out while enjoying their favorite fragrances.
I never knew I needed an aromatherapy diffuser until I got this one shaped like a train. Now, my living room smells divine all the time!
i adore how well this works! not only does it look cool but also makes my house smell amazing
Bought for my husband who loves trains and he adores it! The added bonus is our home now always smells fantastic!
This product is amazing! My son loves trains so we put this in his room. He gets excited about picking out oils each night before bed.
Beautiful appearance, even spray, a kind of double-jet smoke ring and a direct spray type, both attractive and with their own characteristics, elegant and attractive appearance, suitable size, silent, very practical, really good.
Absolutely charmed by its design, functionality, and overall quality of diffusion. Highly recommend for any fellow scent enthusiasts out there!
I liked it! Even though it pours underneath. But I liked it, yes! Has blue and orange. Elegant! Fits my decoration, incredible
this tiny locomotive packs quite the punch when it comes to refreshing your space...and let's not forget how utterly charming it looks on display
Love how this combines two of my favorite things - trains and essential oils! It works great and looks even better.
this machine is portable, convenient and attractive enough capacity and can recharge. spray mist very good light, very dazzling, very beautiful train shape, practical and beautiful.
Received this adorable train diffuser as a gift and I'm in love with it. It's cute, functional and adds a pleasant aroma to my home. 🚂💨🌸
This diffuser has been such a hit at home! The kids love the design and we all enjoy choosing different scents to fill our space.
a real treat for senses...love seeing it puff away while filling up room with soothing fragrances...
I really like this product. Completely exceeded my expectations. I recommend it to everyone.
Who knew aromatherapy could be so fun? This train-shaped diffuser adds whimsy to any room while delivering your favorite scents efficiently!
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The best gift ever received from my wife. A delightful blend of nostalgia, novelty, and relaxation through scent diffusion 🚂💨🌿
The product is really good! It is especially suitable for use in bedrooms. No longer dries after use. The lighting effect is also beautiful at night and is as interesting as blowing smoke rings..